1. Billing & Payment Terms

• Billing Cycle: Subscriptions renew automatically each month.
• Payment Methods: We accept major credit/debit cards and other electronic payment systems. Please ensure your payment details are up to date.
• Price Adjustments: Any changes to subscription fees or discounts will be communicated at least 30 days in advance. Continued service will indicate acceptance of the new pricing.

2. Order Fulfillment & Shipping

• Processing & Packaging: Each shipment includes a carefully prepared 40 g matcha pack. Packaging is included in the product cost.
• Shipping: Shipping costs are incorporated into your subscription fee. Shipment dates are communicated upon signup and can be adjusted if needed.
• Delays & Issues: In case of any shipping delays, you will be promptly notified with updated delivery estimates.

3. Cancellation & Modification

• Cancellation: You can cancel your subscription at any time through your online account or by contacting customer service. Cancellation takes effect at the end of your current billing cycle.
• Modification: Modify your delivery frequency, pause shipments, or update your shipping address through your account portal. Please make changes at least 7 days before your next billing date.

5. Refunds & Returns

• Refund Policy: Refunds are available only for orders reported as defective or not received. Please contact customer support within 7 days of receiving your shipment if you experience any issues.
• Non-Refundable Items: Subscription fees for completed billing cycles are non-refundable. Cancellations affect future shipments only.

6. Subscription Pausing & Reactivation

• Pausing Service: You may request to pause your subscription for a specified period (such as seasonal breaks) via your online account. Requests must be made at least 7 days before your next billing date.
• Reactivation: Reactivate your subscription at any time, and your service will resume on the next billing cycle under the standard terms and pricing.

7. Customer Support & Communication

• Customer Support: For any questions, issues, or modifications, please reach out via email or phone as provided on our website.
• Communication: You will receive monthly reminders and shipment notifications via email. Significant changes to this policy or your subscription service will be communicated in advance.

8. Changes to the Subscription Policy

We reserve the right to update this subscription policy periodically. Any major changes will be announced via email and will take effect 30 days after notification. Continued use of the service will indicate your acceptance of the updated terms.

9. Governing Law

This subscription policy is governed by the laws of the jurisdiction in which our business operates. Any disputes will be resolved according to local laws.