Terms of service

Terms of Service

Last updated: September 30, 2026

Welcome to KTeaShop. These Terms of Service govern your use of kteashop.com and any purchases, bookings, or services made through our website.

By accessing our website or placing an order, you agree to these Terms of Service.

1. Business Information

KTeaShop is operated by:

KTea Shop by Kim
Sole proprietorship registered in Zürich, Switzerland
UID: CHE-392.066.899
Vulkanstrasse 110C
8048 Zürich
Switzerland

Email: info@kteashop.com

Throughout these Terms, “KTeaShop”, “we”, “us”, and “our” refer to KTea Shop by Kim.

2. Scope

These Terms apply to all visitors, customers, business customers, and users of kteashop.com.

They apply to purchases of physical products, professional tea supplies, educational products, workshops, tastings, events, and other services offered through KTeaShop unless separate terms have been agreed in writing.

For B2B orders, quotations, invoices, supply agreements, or other individually negotiated commercial terms may supplement or override the relevant provisions of these Terms.

3. Products and Availability

We offer products and services including premium teas, tea powders, related beverages and products, tea accessories, workshops, tastings, educational programs, and professional B2B services.

Products and services are subject to availability.

Agricultural products such as tea are naturally subject to seasonal variation. Harvest, appearance, aroma, flavour, availability, specifications, and quantities may therefore vary between production lots and harvest years.

We reserve the right to limit quantities, modify our assortment, or discontinue products at any time.

Product images are provided for illustration purposes and may differ slightly from the delivered product.

4. Prices

Prices are displayed in the currency shown on the website or at checkout.

For customers shopping in Switzerland, prices are generally displayed in Swiss Francs (CHF) unless otherwise indicated.

For international customers, prices may be displayed in other currencies. Currency conversions displayed on the website may be approximate, and the final amount charged may depend on the payment provider's applicable exchange rate.

Prices may change without prior notice.

For B2B transactions, the applicable price is the price stated in the relevant quotation, wholesale price list, order confirmation, or invoice.

5. Orders and Contract Formation

By placing an order, you confirm that all information provided by you is complete and accurate.

Submitting an order does not necessarily constitute final acceptance by KTeaShop.

We reserve the right to reject or cancel an order where, for example:

  • a product is unavailable;

  • pricing or product information contains an obvious error;

  • payment cannot be confirmed;

  • delivery cannot reasonably be completed;

  • fraud or misuse is suspected; or

  • legal, customs, food-safety, or regulatory requirements prevent fulfilment.

A binding purchase agreement is formed when we accept the order or provide an order confirmation, unless otherwise stated.

6. Payment

Payment must be made using one of the payment methods available at checkout or specified on an invoice.

Orders may be processed only after successful payment unless separate payment terms have been agreed in writing.

For B2B customers, payment deadlines and conditions stated on the applicable quotation or invoice take precedence.

7. Shipping and Delivery

We ship within Switzerland and to selected international destinations.

Shipping costs, available delivery methods, and estimated delivery times depend on the destination and order.

Delivery estimates are provided in good faith but are not guaranteed.

KTeaShop is not responsible for delays caused by carriers, customs authorities, regulatory inspections, force majeure events, or circumstances outside our reasonable control.

Please refer to our Shipping Policy for additional information.

8. International Orders, Customs, Taxes and Import Requirements

International orders may be subject to customs clearance, import duties, VAT, local taxes, brokerage fees, inspection fees, or other charges imposed by authorities or service providers in the destination country.

Unless explicitly stated otherwise in writing, such charges are the responsibility of the customer.

Customers are responsible for ensuring that products can legally be imported into their destination country.

For professional and B2B shipments, applicable Incoterms, importer responsibilities, documentation requirements, certification requirements, and customs arrangements may be defined separately in the quotation, purchase order, invoice, or supply agreement.

9. Returns, Refunds and Food Products

We want customers to be satisfied with their purchase.

Requests concerning damaged, incorrect, or defective products should be sent to info@kteashop.com as soon as reasonably possible after receipt.

Because tea, beverages, food products, and other consumable goods may be perishable or hygiene-sensitive, opened, used, or unsealed food products may not be eligible for return.

Any voluntary return or cancellation rights offered by KTeaShop are subject to our Refund Policy.

Nothing in these Terms limits mandatory consumer rights that apply under applicable law.

10. Workshops, Tastings and Experience Bookings

Bookings for workshops, tea tastings, courses, private events, and other experiences may be subject to separate cancellation, rescheduling, attendance, and refund conditions displayed at the time of booking.

Customers are responsible for arriving at the specified location at the scheduled time.

Where an event must be cancelled or materially rescheduled by KTeaShop, we will contact affected participants and provide the applicable alternatives or refund in accordance with the booking conditions.

11. B2B and Wholesale Transactions

Wholesale, distributor, hospitality, private-label, OEM, and other professional purchases may be subject to additional commercial conditions, including:

  • minimum order quantities;

  • product-specific availability;

  • sample charges;

  • packaging requirements;

  • production lead times;

  • payment terms;

  • shipping terms;

  • certification and documentation costs;

  • customs requirements; and

  • minimum volumes for specific services or certifications.

Where a written quotation, pro forma invoice, supply agreement, or other commercial agreement contains terms that differ from these Terms of Service, the specifically agreed commercial terms shall apply to that transaction.

12. Product Information and Preparation

Information concerning tea preparation, brewing, flavour, origin, traditional use, or general wellness is provided for informational purposes.

It should not be interpreted as medical advice or as a substitute for professional medical advice, diagnosis, or treatment.

Customers with allergies, sensitivities, medical conditions, or dietary restrictions should review the relevant product information and seek appropriate professional advice where necessary.

13. Intellectual Property

Unless otherwise indicated, all content on kteashop.com, including text, photography, graphics, logos, product descriptions, educational material, branding, and design elements, is owned by or licensed to KTeaShop.

Such content may not be copied, reproduced, distributed, republished, commercially exploited, or modified without prior written permission.

14. Website Use

You agree not to use our website for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not attempt to interfere with the operation, security, or integrity of the website or use automated methods to access the website in a manner that causes unreasonable disruption.

We reserve the right to restrict access where misuse is reasonably suspected.

15. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, ecommerce infrastructure, and external links.

KTeaShop is not responsible for the independent practices, availability, or content of third-party services.

Use of such services may also be subject to their respective terms and privacy policies.

16. Limitation of Liability

To the extent permitted by applicable law, KTeaShop shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

17. Force Majeure

KTeaShop shall not be responsible for delays or failure to perform obligations caused by circumstances outside our reasonable control, including natural disasters, extreme weather, crop failures, transportation disruption, strikes, governmental restrictions, customs delays, epidemics, war, or interruption of essential services.

18. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable data-protection legislation.

Please review our Privacy Policy for further information about how personal data is collected, used, stored, and protected.

19. Changes to These Terms

We may update these Terms of Service from time to time.

The current version will be published on kteashop.com together with the date of the latest update.

Changes apply from the date they are published unless otherwise required by law.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of Switzerland.

Any dispute arising from these Terms or transactions with KTeaShop shall be subject to the competent courts in Zürich, Switzerland, subject to any mandatory jurisdiction or consumer-protection provisions that apply under applicable law.

21. Contact

For questions regarding these Terms of Service, orders, or KTeaShop services, please contact:

KTea Shop by Kim
Vulkanstrasse 110C
8048 Zürich
Switzerland

Email: info@kteashop.com
UID: CHE-392.066.899